Frequently Asked Questions
Everything you need to know about your EnChroma shopping experience.
How long does shipping take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location, generally ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return policy on all unworn items in their original packaging. Simply visit our returns portal to generate a prepaid shipping label.
How do I find my correct size?
Each product page includes a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Affirm.
Are your garments sustainably sourced?
Yes, EnChroma is committed to ethical fashion. 80% of our current collection is made from organic or recycled materials, and we only work with factories that guarantee fair wages and safe working conditions.
Can I change or cancel my order after it's placed?
Orders can be modified or cancelled within 60 minutes of placement. After this window, our warehouse begins processing and we are unable to make changes, but you may initiate a return once the package arrives.